I've recently been to a seminar on applying lean techniques in health care. Two speakers reported on the implementation of lean systems at Beth Israel Deaconess Medical Center. Then we heard something from an ex-employee of Toyota about their culture.
The introductory video was on the question "If Air Travel Worked Like Health Care". See for yourselves:
If you can't see the video, click here.
I've also collected a review copy of "On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry" by John Toussaint and Roger Gerard. Stay tuned for a post on that!